$3.49 Standard Shipping Fee | Free Shipping Over $25

$3.49 Standard Shipping Fee | Free Shipping Over $25

Return Policy

If within 60 days you’re not 100% happy with your results, email us at support@jacquinaturals.com and we’ll refund your entire purchase price, no questions asked.

Our return address is:

Jacqui Naturals, LLC.
9255 Kingston Pike #319
Knoxville, TN 37922

Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).

Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges.

Exchange services are available for unopened and untempered packages and products.

Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Jacqui Naturals Customer Service at 931-316-0088  between the hours of 9:30 a.m. and 5:30 p.m. CST., Mondays through Fridays. You can also email us at support@jacquinaturals.com. A customer service representative will be happy to assist you.

Cancellation Policy
Please contact us within 24 hours of placed order if you would like your order cancelled. We strive to get your order to you quickly and efficiently. Therefore, we cannot change, adjust prices or cancel an order after the 24 hours.